How can we help?

Cancel a subscription

Reelish Pro is billed through your Apple ID, so it’s managed in iOS — not in our app and not by email.

1. Open the Settings app on your iPhone.
2. Tap your name at the top, then Subscriptions.
3. Tap Reelish.
4. Tap Cancel Subscription (or Cancel Free Trial) and confirm.

You can also get there from the App Store app: tap your profile picture, then Subscriptions.

• Cancel at least 24 hours before your trial or billing period ends to avoid the next charge.
• You keep Pro until the end of the period you’ve already paid for.
• Deleting the app or your account does not cancel the subscription.
• Don’t see Reelish in the list? Check you’re signed in with the Apple ID you used to subscribe.

Ask for a refund

Apple processes all App Store payments, so refunds are requested from Apple: go to reportaproblem.apple.com, sign in, choose Request a refund and select the Reelish purchase. Apple decides refund requests under its own policies.

Restore purchases

New iPhone or reinstalled the app? Make sure you’re signed in to the App Store with the Apple ID you subscribed with, then in Reelish open Settings → Restore Purchases. If you use Sign in with Apple, sign in with the same Apple ID to bring your library back too.

Delete your account

1. Open Reelish and go to Settings → Account.
2. Tap Delete Account and confirm.

This permanently deletes your account, recipes, notes, collections and grocery lists. It can’t be undone. If you have an active subscription, cancel it in iOS Settings as well — deleting your account doesn’t stop Apple billing.

Can’t open the app? Email support@reelish.app with the subject “Delete my account” and, if you have it, your account ID from Settings → Account. We’ll confirm once it’s done. Details are in our Privacy Policy.

Import troubleshooting

• Is the video public? Private, followers-only, age-restricted or deleted posts can’t be read.
• Is it a recipe? Reelish needs a video that actually shows or talks through a dish. Vlogs that only mention food won’t produce a full recipe.
• Share didn’t show Reelish? In the share sheet, scroll the app row to the end, tap More and add Reelish to your favorites. Or copy the link and paste it in the app.
• Something looks off? AI can misread a quantity. Tap Edit on the recipe to fix it, and use Watch original to double-check.
• Stuck on “Listening” or “Watching”? Long videos take a little longer. If an import hasn’t finished after a few minutes, pull to refresh, then send us the link.

FAQ